Privacy Policy
This Privacy Policy explains how True Frame processes personal data when you visit the website, make an inquiry, book a session, review images, or receive final files. It applies to our product photography services for small brands and related studio operations in Lənkəran.
This introduction outlines how the policy is organized and where to find key information.
Data We Collect
We may process contact details, inquiry content, booking information, product and shot-list details, reference materials, payment-related records, gallery access data, communication history, and technical data such as device and usage information. Where a client provides products for photography, we may also process information needed to identify the items, confirm the agreed setup, and manage delivery and return arrangements.
How We Collect Data
We collect data from website forms, email, phone calls, consultation appointments, booking and delivery communications, proof-gallery activity, and files or instructions submitted by the client. We may also receive limited technical data from the website and service tools used to operate the gallery, manage appointments, and support file delivery.
Cookie Types
We may use session cookies to keep the site and gallery working during a visit, preference cookies to remember basic settings, and limited analytics or performance cookies to understand site use and improve reliability. We do not rely on cookies to collect more information than is needed for these purposes.
Cookie Controls
You can usually block or delete cookies through your browser settings, and some devices or browsers allow additional controls for tracking technologies. If cookies are disabled, parts of the site may not function as intended, including gallery access, form handling, or preference storage.
Why We Use Data
We use personal data to respond to inquiries, review product counts and usage needs, prepare quotes, coordinate delivery of products, approve shot lists and sample setups, produce and edit images, manage proof-gallery review, deliver final files, process payments, maintain records, secure our systems, and comply with legal obligations. We may also use limited technical data to operate the website and improve its reliability.
Service Providers
We may share data with hosting providers, gallery and file-delivery tools, payment processors, communication services, and other operational vendors that support the website or studio workflow. These parties act on our instructions or under their own service terms and are used only to the extent needed to provide the service, maintain security, or complete the transaction.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, or to address fraud, security, or compliance concerns. Any such disclosure is limited to what is reasonably necessary for the purpose.
Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of certain records, or restriction of specific processing. You may also object to processing based on legitimate interests where that ground is used, and you may withdraw consent where processing depends on consent.
To protect privacy and studio records, we may ask for information needed to verify the requester and locate the relevant file. If a request affects a current booking, proof gallery, or delivery process, we may need to complete the active service first or explain any lawful limitation that applies.
Inquiry records, booking details, and project communications are retained for the period needed to manage the service and resolve follow-up questions. Delivery files, gallery access records, and payment-related records are kept for a practical period tied to the project, accounting, security, and legal obligations, then deleted or archived according to our internal retention practices.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.